SHIPPING POLICY

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time
Delivery typically takes 10–15 business days depending on your location. Please note that shipping times may vary due to high demand, holidays, weather conditions, or carrier delays.

We carefully prepare and package each order to ensure quality and safety.

Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances beyond our control.

REFUND & RETURN POLICY

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare products.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos as proof.

If your claim is approved, we will:

• Send a replacement
  OR

• Issue a refund (if replacement is unavailable)

Refunds are processed back to the original payment method within 5–10 business days.

CUSTOMER SERVICE POLICY

We are here to help 💕

For any questions or concerns, please contact us at:

Email: (info@louchad.com)

Customer service response time: 24–48 business hours